At Intufind, we take your privacy seriously. This policy explains what data we collect, how we use it, and your rights regarding your information.
Overview
Intufind provides AI-powered search and chat tools for websites. We process two types of data:
- Account Data — Information you provide when creating an Intufind account
- Customer Content — Products, posts, or other content you choose to index with our service
We do not collect personal information from your website visitors. When visitors use the search or chat features on your site, their queries are processed but not linked to any personal identity.
Information We Collect
Account Information
When you create an Intufind account, we collect:
- Name and email address
- Password (stored securely using industry-standard hashing)
- Payment information (processed by Stripe; we do not store card numbers)
Customer Content
When you connect your website to Intufind, you choose what content to index. This may include:
- Product information (titles, descriptions, prices, images)
- Blog posts and pages
- Categories and tags
- Course information (for education platforms)
- Documentation articles
This content is used solely to power search and chat features on your website. We do not sell or share your content with third parties for marketing purposes.
Usage Data
We collect anonymized usage data to improve our service:
- Search queries (not linked to individual visitors)
- Chat conversations (not linked to individual visitors)
- Feature usage and performance metrics
Visitor Data
We do not collect personal information from your website visitors. When someone uses the Intufind search or chat widget on your site:
- Their queries are processed to provide results
- Conversations may be stored to maintain context during a session
- No names, emails, or IP addresses are collected
- A pseudonymous visitor identifier is generated using browser characteristics to provide analytics (e.g., unique visitor counts). This identifier cannot be used to identify individuals and is not linked to any personal information
How We Use Your Information
We use the information we collect to:
- Provide and maintain the Intufind service
- Process payments and manage your subscription
- Send important service updates and notifications
- Respond to your support requests
- Improve our AI models and service quality (using anonymized data)
- Detect and prevent fraud or abuse
Third-Party Services
We use trusted third-party services to operate Intufind:
Infrastructure & Hosting
- Amazon Web Services (AWS) — Cloud infrastructure including data storage, AI processing, and caching. Data is stored in the United States.
- Vercel — Website hosting and deployment.
AI Processing
- OpenAI — Powers our AI search and chat capabilities. Customer content is processed to generate embeddings and responses. OpenAI does not use this data to train their models. OpenAI Privacy Policy
Payments
Communications
- Resend — Sends transactional emails (account verification, password resets, receipts).
Live Agent Handoff (Optional)
If you enable live agent handoff, conversations may be shared with:
- Slack — If you connect your Slack workspace for support notifications.
- Zendesk — If you connect your Zendesk account for ticket creation.
Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS 1.2+
- Data at rest is encrypted using AES-256
- Passwords are hashed using bcrypt
- API keys are encrypted before storage
- Access to infrastructure is restricted and logged
- Regular security audits and updates
Data Retention
- Account data — Retained while your account is active. Deleted within 30 days of account closure.
- Customer content — Retained while your subscription is active. Deleted within 30 days of subscription cancellation.
- Chat conversations — Retained for 90 days to provide conversation history features, then automatically deleted.
- Usage analytics — Aggregated and anonymized data may be retained indefinitely for service improvement.
Your Rights
You have the right to:
- Access — Request a copy of the data we hold about you
- Correction — Update or correct your account information
- Deletion — Request deletion of your account and associated data
- Export — Download your data in a portable format
- Opt-out — Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@intufind.com.
California Residents (CCPA)
If you are a California resident, you have additional rights under the CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
We do not sell your personal information.
European Users (GDPR)
If you are in the European Economic Area, you have rights under the GDPR including:
- Right to access, rectification, and erasure
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
Our legal basis for processing your data is the performance of our contract with you (providing the service) and our legitimate interests in operating and improving the service.
Cookies & Local Storage
Our website uses essential cookies for:
- Authentication and session management
- Security and fraud prevention
We do not use tracking cookies or third-party advertising cookies. The Intufind widget on your website does not set cookies on your visitors' browsers.
The widget uses browser local storage to maintain conversation history during a session and to store a pseudonymous visitor identifier for analytics purposes. This data remains on the visitor's device and can be cleared by the visitor at any time through their browser settings.
Children's Privacy
Intufind is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of Intufind after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or our data practices, contact us at:
For general inquiries, visit our Contact page.